What additional features come with VoIP phones for business?

Voice over Internet Protocol (VoIP) phones have become an essential tool for businesses of all sizes in the UK. As companies continue to embrace digital transformation, VoIP systems offer a range of advanced features that not only improve communication but also enhance productivity, flexibility, and cost-efficiency. Whether you are considering upgrading to a VoIP telephone system or exploring the benefits of a hosted business phone system, understanding the additional features VoIP providers offer can help you make an informed decision.

1. Call Forwarding and Call Routing

A key feature of VoIP solutions is the ability to forward calls seamlessly. With traditional landline systems, transferring calls between departments or remote employees could be cumbersome and unreliable. However, VoIP telephone systems provide sophisticated call forwarding options, enabling businesses to route calls to different devices based on time, location, or even the agent's availability. This feature is especially useful for businesses with remote teams, as calls can be forwarded to mobile phones, personal devices, or even voicemail.

2. Video Conferencing and Collaboration Tools

Many hosted business phone system come equipped with video conferencing tools that allow employees to host or participate in virtual meetings. With the rise of remote work, video conferencing has become a crucial communication method. VoIP providers often integrate platforms like Zoom or Microsoft Teams, enabling businesses to hold online meetings with clients and colleagues across the world. Some systems even include features like screen sharing, document collaboration, and real-time chat to enhance team productivity.

3. Voicemail to Email

Voicemail-to-email transcription is another time-saving feature that comes with VoIP solutions. When a call goes unanswered, a voicemail message can be sent directly to the user’s email inbox, often with a transcription of the message. This feature allows employees to stay connected to important communications without having to dial into voicemail systems. Voicemail transcriptions can be particularly helpful for busy business owners and managers, as they can quickly scan and respond to messages during their day.

4. Auto Attendant

An auto attendant is a virtual receptionist that greets callers and directs them to the correct department or individual based on the caller’s selection. Hosted business phone systems offer highly customisable auto attendants, which can be tailored to your business needs. This feature not only helps to provide a professional image but also ensures that calls are efficiently routed, improving customer satisfaction by reducing wait times.

5. Mobile Integration

One of the most popular features of VoIP phones for business is mobile integration. A good VoIP telephone system allows employees to connect to the company phone system via their smartphones, regardless of their location. This feature is particularly valuable for businesses with a mobile or remote workforce, as it ensures employees can make and receive calls as if they were in the office. Calls made through the VoIP mobile app are typically routed through the business phone system, providing continuity and a unified communication experience.

6. Call Analytics and Reporting

For businesses looking to optimise their communication strategy, many VoIP solutions come with advanced analytics and reporting tools. These tools offer valuable insights into call volume, call duration, missed calls, and other key performance metrics. Managers can use this data to identify trends, optimise staffing levels, and ensure that service level agreements (SLAs) are met. Call analytics are also useful for tracking customer interactions, allowing businesses to improve response times and customer satisfaction.

7. International Calling

Another key advantage of using a VoIP telephone system is the cost-effective international calling options it provides. Traditional phone systems often charge high rates for international calls, but with VoIP, businesses can make calls across the globe at a fraction of the cost. This is especially beneficial for companies with an international client base or remote teams in different countries.

8. Scalability and Flexibility

One of the standout features of hosted business phone systems is scalability. As your business grows, you can easily add new phone lines or features without the need for expensive hardware upgrades. VoIP providers offer a flexible, pay-as-you-go model, making it easier for businesses to scale their phone systems as they expand. This adaptability is perfect for companies with fluctuating needs or those looking to future-proof their communications.

9. Security Features

Security is a critical consideration for any business, and VoIP solutions often come with built-in security measures, such as encryption and secure protocols. With cyber threats becoming more sophisticated, businesses need to ensure their communications are protected. VoIP telephone systems offer features like secure socket layer (SSL) encryption and virtual private networks (VPNs) to safeguard data during calls and online meetings.

10. Integration with CRM and Other Business Tools

Many VoIP solutions can be integrated with Customer Relationship Management (CRM) systems and other business tools, enhancing your company's ability to manage customer interactions. These integrations provide real-time access to customer data, improving efficiency and ensuring that employees have the information they need when interacting with clients. For instance, a VoIP system integrated with a CRM can automatically log call details, track sales leads, and provide a complete picture of customer activity.

Conclusion

The additional features offered by VoIP phones for business are diverse and powerful, catering to the evolving needs of modern companies.

Birmingham:

Beech House, Greenfield Crescent, Edgbaston, B15 3BE

Tel: 0203 150 2227 !! info@voipexperts.co.uk